IT Essentials 6.0 Scope and Sequence

Chapter Outline

Chapter 1. Introduction to the Personal Computer

-Personal Computer Systems

-Select Computer Components

-Configurations for Specialized Computer Systems

Select the appropriate computer components to build, repair, or upgrade personal computers.

-Explain how personal computer system components work together

. -Select the appropriate computer components.

-Explain how hardware is configured for task-specific computers.

Chapter 2. Lab Procedures and Tool Use

-Safe Lab Procedures

- Proper Use of Tools

Introduction

-Explain the purpose of safe working conditions and safe lab procedures

- Explain how to use tools and software with personal computer components

Chapter 3. Computer Assembly

-Assemble the Computer

-Boot the Computer

-Upgrade and Configure a Computer

Install components to build, repair, or upgrade personal computers

-Build a computer

-Explain how to verify BIOS and UEFI settings

- Explain how to upgrade components in a computer system to meet requirements

Chapter 4.Overview of Preventive Maintenance and the Troubleshooting Process

-Preventive Maintenance

- Troubleshooting Process

Explain how to perform preventive maintenance and troubleshooting on personal

computers

-Explain why preventive maintenance must be performed on personal computers

-Explain how to troubleshoot computer problems

.

.

Chapter 5. Windows Installation

-Chapter 5. Windows Installation

- Operating System Installation

Perform installation of Microsoft Windows operation systems

-Explain operating system requirements

-Install a Microsoft Windows operating system.

Chapter 6. Windows Configuration and Management

-Windows Desktop, Tools, and Applications

-Client-Side Virtualization

-Common Preventive Maintenance Techniques for Operating Systems

-Basic Troubleshooting Process for Operating Systems

Perform configuration, management, maintenance, and troubleshooting of Microsoft Windows operating systems.

- Perform routine system management tasks with common Microsoft Windows tolos

- Configure virtualization on a computer.

-Use common preventive maintenance techniques for Microsoft Windows operating systems

-Explain how to troubleshoot Microsoft Windows operating systems

.

Chapter 7. Network Concepts

- Principles of Networking

- Networking Standards

- Physical Components of a Network

- Basic Networking Concepts and Technologies

Explain the operation of networks

-Explain components and types of computer networks

- Explain the purpose and characteristics of networking standards

-Explain the purpose of physical components of a network

.

-Configure network connectivity between PCs

.

Chapter 8.Applied Networking

- Computer to Network Connection

- ISP Connection Technologies

- Internet Technologies

-Common Preventive Maintenance Techniques Used for Networks

- Basic Troubleshooting Process for Networks

Configure devices to connect to LANs, the Internet, and Cloud services

- Connect a computer to wired and wireless networks

- Explain the purpose and characteristics of ISP connection technologies

-Explain Cloud concepts and networked-host services

- Explain how to perform preventive maintenance on networks using common techniques

Chapter 9. Laptops and Mobile Devices

- Laptop Components

- Laptop Configuration

-Laptop Hardware and Component Installation and Configuration

Explain how to configure, repair, upgrade, maintain and troubleshoot laptops and

mobile devices

- Explain the purpose and characteristics of laptops

- Explain how to configure laptop power settings and wireless settings

-Explain how to remove and install laptop components

.

- Explain the purpose and characteristics of mobile devices

-Explain how to perform common preventive maintenance techniques for laptops and mobile

devices

Explain how to troubleshoot laptops and mobile devices

.

Chapter 10. Mobile, Linux, and OS X Operating Systems

- Mobile Operating Systems

-Methods for Securing Mobile Devices

- Network Connectivity and Email

- Linux and OS X Operating Systems

-Basic Troubleshooting Process for Mobile, Linux, and OS X Operating Systems

Explain how to configure, secure and troubleshoot mobile, Mac, and Linux operating

systems

-Explain the purpose and characteristics of mobile operating systems

-Explain methods for securing mobile devices

- Explain how to configure network connectivity and email on mobile devices

-Explain the purpose and characteristics of Linux and OS X operating systems

-Explain how to troubleshoot Mobile, Linux, and OS X operating systems

Chapter 11. Printers

- Common Printer Features

- Installing and Configuring Printers

- Sharing Printers

- Maintaining and Troubleshooting Printers

Install a printer to meet requirements

.

- Explain the purpose and characteristics of different types of printers

-Install a printer

- Configure printer sharing.

- Explain how to improve printer availability

Chapter 12.Security

-Security Threats

- Security Procedures

- Common Preventive Maintenance Techniques for Security

- Basic Troubleshooting Process for Security

Implement basic host, data, and network security

-Explain security threats

- Configure IT security

-Manage IT security on an ongoing basis

-Explain how to troubleshoot basic security problems

.

Chapter 13 The IT Professional

-Communication Skills and the IT Professional

- Ethical and Legal Issues in the IT Industry

- Call Center Technicians

Explain the roles and responsibilities of the IT profesional

- Explain why good communication skills are a critical part of IT work

-Explain appropriate behavior when faced with the legal and ethical issues that arise in the IT industry

- Explain the call center environment and technician responsibilities

Chapter 14 Advanced Troubleshooting

-Computer Components and Peripherals

- Operating Systems

- Networks

- Security

Troubleshoot advanced hardware and software problems

- Troubleshoot computer components and peripherals.

- Troubleshoot operating systems

-Troubleshoot networks

-Troubleshoot security