Office Admin & Receptionist Diploma Level 3 - Top Selling Course

Alpha Academy

Curso

Online

Precio Emagister

$ 35 $ 389

*Precio estimado

Importe original en GBP:

£ 25 £ 279

Descripción

  • Tipología

    Curso

  • Nivel

    Intermediate

  • Metodología

    Online

  • Horas lectivas

    62h

  • Inicio

    Fechas disponibles

  • Campus online

  • Envío de materiales de aprendizaje

  • Servicio de consultas

  • Clases virtuales

Do you want to work as a Receptionist, Office Administrator or Administrative Assistant? Or are looking forward to update your existing skills with a view to returning to work in the business and administration sector, then taking this Office Admin & Receptionist Diploma Level 3 will be a good choice for you. The course covers the fundamentals of office admin and receptionist duties, and also covers more advanced areas. You will able to build knowledge and will be fully prepared for your desired work.

Información importante

¿Qué pasará tras pedir información?: On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods.

Precio a usuarios Emagister:

Sedes y fechas disponibles

Ubicación

comienzo

Online

comienzo

Fechas disponibles Inscripciones abiertas

Materias

  • Receptionist
  • Telephone Skills
  • Office IT
  • Communication Skills
  • Ms Office
  • Communication Training
  • Administration System
  • Skills and Training
  • Administration Assistant
  • Telephone assistance for Management

Temario

COURSE CURRICULUM

Admin Support

  • Module One – Getting Started
  • Module Two – Getting Organized (I)
  • Module Three – Getting Organized (II)
  • Module Four – Managing Time
  • Module Five – Getting It All Done On Time
  • Module Six – Special Tasks
  • Module Seven – Verbal Communication Skills
  • Module Eight – Non-Verbal Communication Skills
  • Module Nine – Empowering Yourself
  • Module Ten – The Team of Two
  • Module Eleven – Taking Care of Yourself
  • Module Twelve – Wrapping Up

Administrative Management

  • Module One – Getting Started
  • Module Two – Why Your Office Needs Administrative Procedures
  • Module Three – Gathering the Right Tools
  • Module Four – Identifying Procedures to Include
  • Module Five – Top Five Procedures to Record
  • Module Six – What to Include in Your Binder (I)
  • Module Seven – What to Include in Your Binder (II)
  • Module Eight – Organizing Your Binder
  • Module Nine – What Not to Include in the Procedure Guide
  • Module Ten – Share Office Procedure Guide
  • Module Eleven – Successfully Executing the Guide
  • Module Twelve – Wrapping Up

Organisational Skills

  • Module One – Getting Started
  • Module Two – Remove the Clutter
  • Module Three – Prioritize
  • Module Four – Scheduling Your Time
  • Module Five – To Do Lists
  • Module Six – Paper and Paperless Storage
  • Module Seven – Organization in Your Work Area
  • Module Eight – Tools to Fight Procrastination
  • Module Nine – Organizing Your Inbox
  • Module Ten – Avoid the Causes of Disorganization
  • Module Eleven – Discipline is the Key to Stay Organized
  • Module Twelve – Wrapping Up
  • Organisational Skills Training for Administrator – Activities

Receptionist

  • Receptionist
  • Importance of Receptionist
  • Different Types of Receptionist & Roles
  • Communication Skills for Receptionist
  • Telephone Skills
  • Listening Skills
  • Taking Messages
  • Presenting & Appearance
  • Reservation Procedure
  • Confidentiality Checklist
  • Being Organized as Receptionist
  • Becoming a Successful Receptionist

Customer Relations & Dealings

  • Module One – Getting Started
  • Module Two – The Right Attitude Starts with You
  • Module Three – Stress Management (Internal Stressors)
  • Module Four – Stress Management (External Stressors)
  • Module Five – Transactional Analysis
  • Module Six – Why are Some Customers Difficult
  • Module Seven – Dealing with the Customer Over the Phone
  • Module Eight – Dealing with the Customer In Person
  • Module Nine – Sensitivity in Dealing with Customers
  • Module Ten – Scenarios of Dealing with a Difficult Customer
  • Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
  • Module Twelve – Wrapping Up

Professional Telephone Receptionist Skills

  • Module One – Getting Started
  • Module Two – Core Skills Required
  • Module Three – Self-Management (I)
  • Module Four – Self-Management (II)
  • Module Five – Time Management (I)
  • Module Six – Time Management (II)
  • Module Seven – Organizing and Planning (I)
  • Module Eight – Organizing and Planning (II)
  • Module Nine – Communication (I)
  • Module Ten – Communication (II)
  • Module Eleven – Additional Challenges
  • Module Twelve – Wrapping Up
  • Level 3 Diploma in Telephone Receptionist Skills – Activities
Recommended Reading
  • Recommended Reading : Office Admin & Receptionist Diploma Level 3
Mock Exam
  • Mock Exam- Office Admin & Receptionist Diploma Level 3
Final Exam
  • Final Exam- Office Admin & Receptionist Diploma Level 3

Office Admin & Receptionist Diploma Level 3 - Top Selling Course

Precio Emagister

$ 35 $ 389

*Precio estimado

Importe original en GBP:

£ 25 £ 279