ITIL® Operational Support & Analysis Accredited Training Course

Curso

Online

Precio Emagister

$ 82 $ 489

*Precio estimado

Importe original en GBP:

£ 59 £ 350

Descripción

  • Tipología

    Curso

  • Nivel

    Beginner

  • Metodología

    Online

  • Horas lectivas

    6h

  • Inicio

    Fechas disponibles

  • Campus online

  • Envío de materiales de aprendizaje

  • Servicio de consultas

  • Clases virtuales

ITIL Operational Support and Analysis (OSA) focuses on the practical operation of OSA practices to enable event, incident, request, problem, access, technical, IT operations and application management.
The ITIL® Operational Support & Analysis Accredited Training Course will teach you how to manage the everyday operation of IT services and obtain a better understanding of how to implement the ITIL processes that will enable them to deliver and support services to customers. Throughout the course, you will learn about the common OSA activities and service operation process. The course is sub-divided into several sections that include Service Operation Process, OSA Common Activities, Service Operation Functions, and the ways of implementing and organizing OSA.
The ITIL® Operational Support & Analysis Accredited Training Course will prepare you with the practical knowledge for ITIL Service Operation. The course will help you for the ITIL Intermediate Certificate: Operational Support & Analysis.

Información importante

¿Qué pasará tras pedir información?: On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods.

Precio a usuarios Emagister:

Sedes y fechas disponibles

Ubicación

comienzo

Online

comienzo

Fechas disponibles Inscripciones abiertas

Materias

  • Access
  • Event Management
  • Accredited
  • Incident management
  • Problem Management
  • Service Operation
  • Access Management
  • Service Operation Functions
  • Principles of OSA
  • OSA’s Common
  • IT Operations Management

Temario

COURSE CURRICULUM

Course Introduction

  • Course Organization
  • Course Conventions & Agenda

Introduction to Operational Support & Analysis

  • Service Operation
  • Principles of OSA
  • OSA Summary

Service Operation Processes

  • Event Management
  • Incident Management
  • Problem Management
  • Access Management
  • Operational Activities of Other Lifecycle Processes
  • Service Operation Processes Summary

OSA Common Activities

  • Common Activities
  • OSA’s Common Activities
  • Common Activities Summary

Service Operation Functions

  • Service Desk Function
  • Technical Management Function
  • IT Operations Management
  • Application Management Function
  • Service Operation Functions Summary

Organize & Implement

  • Organizational Structures
  • Roles & Responsibilities
  • Technology Considerations
  • Implementing OSA
  • Organize & Implement Summary
Mock Exam
  • Mock Exam – ITIL® Operational Support & Analysis Accredited Training Course
Final Exam
  • Final Exam – ITIL® Operational Support & Analysis Accredited Training Course

Assessment and Certification

To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to achieve a course completion PDF Certificate free of charge.

ITIL® Operational Support & Analysis Accredited Training Course

Precio Emagister

$ 82 $ 489

*Precio estimado

Importe original en GBP:

£ 59 £ 350